Terms and conditions
Version June 2026
These terms apply to all offers and agreements of Dalvora. Deviations only apply when agreed in writing. The Dutch version prevails in case of differences.
1. Who we are
Dalvora provides AI systems and marketing services for e-commerce brands, such as chatbots, email flows and content. Contact: info@dalvora.nl.
2. Offer and agreement
An agreement is formed when you confirm our proposal in writing; confirmation by email or messaging service also counts. Proposals are valid for 30 days. Obvious mistakes in a proposal do not bind us.
3. Performing the service
We perform our services to the best of our ability and insight; this is a best-efforts obligation. Proper delivery requires your cooperation, such as timely brand input, feedback and, where needed, access to systems like your shop or email platform. Delays caused by missing input shift the planning.
4. Content approval
Content we create for you, such as emails and ads, is submitted for your approval before going live, unless agreed otherwise. After your approval, you are responsible for publication and use towards your customers.
5. Prices and payment
All prices exclude VAT. Monthly fees are invoiced per month in advance; one-time setup fees at the start of the engagement. The payment term is 14 days. If payment is not made, we may pause the service after notifying you.
6. Term and cancellation
Agreements run per month and can be cancelled monthly towards the end of the current month, unless a different term is agreed in writing. Setup fees cover work already performed and are not refunded upon cancellation.
7. Intellectual property
Content we create specifically for you may be used without restriction for your own brand after payment. The underlying systems, templates, methods and software remain the property of Dalvora. You remain the owner of your own brand material and your own data.
8. AI and results
Our services use AI. We build for quality and review output before it reaches you, but AI output can contain mistakes and results such as revenue or conversion depend on many factors beyond our control. We therefore do not guarantee specific outcomes.
9. Third-party platforms
Our services work with third-party platforms, such as e-commerce, email and messaging platforms. Changes, outages or policy decisions of those platforms are beyond our control. In such cases we always help think through a solution.
10. Liability
Our liability is limited to direct damages and capped at the amount you paid us in the three months preceding the event causing the damage. We are not liable for indirect damages, such as lost revenue or profit. This limitation does not apply in case of intent or deliberate recklessness.
11. Confidentiality and data
We treat your business information confidentially and process personal data in accordance with our privacy policy.
12. Governing law
Dutch law governs all agreements. Disputes are submitted to the competent Dutch court, after we have first tried to resolve them together.